Quick answer
Tenants should know when rent is due, how to pay, which utilities to set up, how keys and access work, how to document move-in condition, how to submit maintenance requests, and which lease rules matter from day one.
Clear move-in instructions reduce confusion and help the tenancy start smoothly.
Payment and portal setup
Tenants should know how to access the payment system, when rent is due, what fees may apply, and how to contact management if a payment issue occurs.
If a tenant portal is used, login setup should happen before the first due date when possible.
Utilities, keys, and access
Move-in instructions should explain utility transfer, key pickup, gate codes, mailbox information, parking, trash service, and any shared-area rules.
Owners should avoid leaving basic access questions unanswered on move-in day.
Move-in condition documentation
Tenants should document the property's move-in condition using photos, videos, and written notes when allowed by the process. This helps separate pre-existing conditions from future damage questions.
Owners should keep condition records too.
Maintenance and communication expectations
Tenants should know how to submit routine maintenance requests, how to report urgent issues, and what communication channel to use for non-emergency questions.
This sets a healthier tone for the rest of the lease.
Related resources
- Tenant Experience and Retention category
- What is a tenant portal?
- How do online rent payments work?
- How do maintenance requests work?
- Tenant resources
Frequently asked questions
Should tenants take photos at move-in?
Yes. Photos and written notes can help document condition.
Should utilities be set up before move-in?
Usually, yes. Tenants should follow lease and move-in instructions.
Should tenants know how to report emergencies?
Yes. Emergency instructions should be clear before move-in.
Does move-in documentation help landlords too?
Yes. It creates clearer records for both sides.